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eBay Listing turns your product photos into ready-to-publish eBay listings — AI recognizes the item, fills in category-specific aspects, and creates the listing through eBay's official API.

From photo to live eBay listing in seconds

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Terms·Privacy·Cookie·Acceptable Use·Copyright & DMCA·Disclaimer·Refund·Security
© 2026 ListSnap AI

Refund Policy

The Refund Policy for ListSnap.ai, explaining that payments are final and how subscriptions, credits, billing errors, and chargebacks are handled.

June 1, 2026

This Refund Policy governs all purchases made through ListSnap.ai and related services operated by Computie Electronics Ltd. ("Company", "ListSnap", "we", "our", or "us").

By purchasing any subscription, credits, services, or products from ListSnap.ai, you agree to this Refund Policy.

1. General Policy

Except where required by applicable law:

ALL PAYMENTS ARE FINAL, NON-REFUNDABLE, AND NON-CANCELABLE.

This Refund Policy applies to:

  • Monthly subscriptions
  • Annual subscriptions
  • Credit purchases
  • Promotional plans
  • Enterprise plans
  • Add-on services
  • Future paid features

2. Monthly Subscriptions

Monthly subscription fees are non-refundable.

Users may cancel automatic renewal at any time before the next billing date.

Cancellation prevents future charges only.

Cancellation does not result in:

  • Partial refunds
  • Prorated refunds
  • Credit refunds
  • Retroactive refunds

Users retain access until the end of the current billing cycle.

3. Annual Subscriptions

Annual subscriptions are billed in advance.

Annual subscription payments are non-refundable.

Users may disable automatic renewal before the next renewal date.

Cancellation does not create entitlement to:

  • Full refunds
  • Partial refunds
  • Unused month refunds
  • Prorated refunds

Access remains available until the end of the paid subscription term.

4. Credit Purchases

Credits purchased separately are:

  • Non-refundable
  • Non-transferable
  • Non-exchangeable
  • Not redeemable for cash

Credits may only be used within the Service.

Unused Credits have no cash value.

5. Credit Expiration

Credits included in subscription plans expire at the end of the applicable billing cycle unless otherwise specified.

Unused subscription Credits do not roll over.

Credits purchased separately expire six (6) months after the purchase date.

Expired Credits:

  • Are automatically removed;
  • Cannot be refunded;
  • Cannot be converted into cash;
  • Cannot be restored except at the Company's sole discretion.

6. Free Plan Users

Users of free plans are not entitled to refunds because no payment has been made.

The Company may modify, limit, suspend, or discontinue free plans at any time.

7. Failed Results or User Dissatisfaction

The Company does not guarantee:

  • Sales performance;
  • Marketplace success;
  • Increased revenue;
  • Improved rankings;
  • Increased traffic;
  • Increased conversions.

Dissatisfaction with:

  • AI-generated content;
  • Listing quality;
  • Marketplace performance;
  • Business results;

does not create entitlement to refunds.

8. Service Interruptions

Temporary interruptions may occur due to:

  • Maintenance;
  • Software updates;
  • Third-party outages;
  • Cloud provider failures;
  • AI provider limitations;
  • Marketplace API changes;
  • Network failures.

Such interruptions do not create entitlement to refunds.

9. Third-Party Provider Issues

The Company is not responsible for service interruptions caused by third-party providers including but not limited to:

  • AI providers;
  • Cloud providers;
  • Payment processors;
  • Marketplace integrations;
  • Analytics providers.

Refunds will not be issued due to failures of third-party services beyond the Company's reasonable control.

10. Chargebacks

Users agree not to initiate fraudulent or abusive chargebacks.

Where a chargeback is initiated, the Company may:

  • Suspend the account;
  • Remove Credits;
  • Restrict Service access;
  • Terminate the account;
  • Recover reasonable collection costs where permitted by law.

The Company reserves all legal remedies relating to fraudulent payment disputes.

11. Billing Errors

If the Company determines that a billing error has occurred, the Company may, at its sole discretion:

  • Correct the charge;
  • Issue account credits;
  • Issue a refund where appropriate.

Billing error claims must be submitted within thirty (30) days of the applicable charge.

12. Fraud Prevention

The Company reserves the right to refuse refunds where it reasonably believes:

  • Fraud has occurred;
  • Abuse has occurred;
  • Terms of Service have been violated;
  • Unauthorized account activity has occurred.

13. Exceptions Required by Law

Nothing in this Refund Policy limits rights that cannot be waived under applicable law.

Where a refund is legally required, the Company will comply with applicable legal obligations.

14. Modifications to This Policy

The Company may modify this Refund Policy at any time.

Updated versions may be published on the Service.

Continued use of the Service following publication of revisions constitutes acceptance of the updated Refund Policy.

15. Contact Information

For questions regarding this Refund Policy, users may contact info@ListSnap.AI.

Acknowledgement

BY PURCHASING OR USING ANY PAID SERVICE, SUBSCRIPTION, CREDIT, OR PRODUCT OFFERED THROUGH LISTSNAP.AI, USERS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND POLICY.

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