Terms of Service

These Terms of Service ("Terms") govern your access to and use of ListSnap.ai, including all websites, software applications, APIs, artificial intelligence services, marketplace integrations, content generation tools, and related services (collectively, the "Service").

The Service is owned and operated by Computie Electronics Ltd., a corporation organized under the laws of British Columbia, Canada ("Company", "ListSnap", "we", "our", or "us").

By accessing, registering for, subscribing to, or using the Service, you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of the Service.

1. Acceptance of Terms

By creating an account, accessing the Service, purchasing a subscription, purchasing credits, uploading content, connecting marketplace accounts, or otherwise using the Service, you acknowledge that:

• You have read and understood these Terms;
• You agree to comply with these Terms;
• You are legally authorized to enter into binding agreements;
• You accept all future modifications to these Terms as provided herein.

These Terms constitute a legally binding agreement between you and the Company.

2. Definitions

For purposes of these Terms:

• "Account": Means a registered user account created to access the Service.
• "AI Content": Means any title, description, item specific, category recommendation, keyword recommendation, pricing suggestion, image analysis result, product attribute extraction, listing draft, or other content generated through artificial intelligence services provided by the Service.
• "Credits": Means usage units allocated through subscriptions, promotional programs, purchases, trials, referrals, or other methods determined by the Company.
• "Marketplace": Means eBay and any current or future marketplace, e-commerce platform, online selling platform, auction platform, social commerce platform, or third-party service supported by the Service.
• "Service": Means ListSnap.ai and all related software, websites, applications, APIs, databases, integrations, tools, features, and content.
• "User": Means any individual, company, organization, partnership, government entity, or other legal entity accessing or using the Service.
• "User Content": Means all information, product data, images, descriptions, listings, text, files, metadata, account information, and materials uploaded, submitted, or transmitted by a User.

3. Eligibility

You represent and warrant that:

• You are at least eighteen (18) years of age;
• You possess the legal authority to enter into these Terms;
• All information provided by you is accurate, complete, and current;
• Your use of the Service complies with all applicable laws and regulations;
• You are not prohibited from using the Service under any applicable law.

The Company may refuse service to any person or entity at any time and for any reason.

4. Account Registration

To access certain features of the Service, Users may be required to create an Account.

You agree to:

• Provide accurate registration information;
• Maintain current account information;
• Protect login credentials;
• Maintain account security;
• Promptly update inaccurate information.

You are solely responsible for all activities occurring under your Account.

The Company shall not be liable for any loss arising from:

• Unauthorized access;
• Credential theft;
• Password disclosure;
• User negligence;
• Security breaches outside the Company's reasonable control.

5. Account Security

You agree to immediately notify the Company if you become aware of:

• Unauthorized Account access;
• Suspected credential compromise;
• Unauthorized use of the Service;
• Security incidents involving your Account.

The Company may suspend or terminate access where it reasonably believes a security risk exists.

6. Description of Services

ListSnap.ai provides software tools designed to assist users in creating, managing, optimizing, and publishing marketplace listings through artificial intelligence and automation technologies.

Available features may include:

• AI title generation;
• AI description generation;
• Item specific generation;
• Product attribute extraction;
• Image recognition;
• Image analysis;
• Marketplace integrations;
• Bulk listing tools;
• Inventory management tools;
• Listing export tools;
• Product data extraction;
• Other current or future features.

The Company reserves the right to modify, add, remove, suspend, discontinue, or replace any feature at any time.

No feature is guaranteed to remain available indefinitely.

7. Marketplace Integrations

The Service may support integrations with:

• eBay;
• Shopify;
• Amazon;
• Etsy;
• Facebook Marketplace;
• Walmart Marketplace;
• Other present or future platforms.

The Company does not guarantee:

• Continued platform compatibility;
• API availability;
• Platform approval;
• Marketplace acceptance.

Marketplace providers may modify or discontinue their APIs, services, policies, or technical requirements at any time.

The Company is not responsible for disruptions resulting from such changes.

8. Subscription Plans

The Company may offer various subscription plans including:

• Free Plans;
• Monthly Subscription Plans;
• Annual Subscription Plans;
• Credit-Based Plans;
• Enterprise Plans;
• Promotional Plans.

Features and limitations may vary between plans.

The Company may change:

• Pricing;
• Features;
• Usage limits;
• Credit allocations;
• Available plans;

at any time without prior notice.

Continued use of the Service constitutes acceptance of such changes.

9. Credits

Credits may be provided through:

• Subscriptions;
• Direct purchases;
• Promotional campaigns;
• Referrals;
• Trials;
• Other programs determined by the Company.

Credits:

• Have no cash value;
• Are non-transferable;
• Are non-refundable;
• May not be sold or exchanged;
• May not be converted into currency.

The Company may revoke credits obtained through fraud, abuse, or violations of these Terms.

10. Credit Expiration

Credits included within subscription plans expire at the end of the applicable billing cycle unless otherwise specified.

Unused subscription credits do not roll over.

Credits purchased separately expire six (6) months from the date of purchase.

Expired credits are automatically removed and shall not be reinstated except at the Company's sole discretion.

11. Fees and Payments

Users agree to pay all applicable fees associated with their selected plans and purchases.

Payments may be processed through third-party payment providers selected by the Company.

The Company may:

• Change pricing;
• Introduce new fees;
• Modify billing methods;
• Adjust credit allocations;

at any time.

Users remain responsible for all taxes, duties, governmental charges, and fees associated with use of the Service.

12. Automatic Renewal

Subscription plans may automatically renew at the end of each billing cycle.

By subscribing, Users authorize recurring charges using the payment method on file.

Users may cancel renewal before the next billing cycle.

Cancellation does not entitle Users to refunds for the current billing period.

12A. Chargebacks and Payment Disputes

Users agree not to initiate fraudulent, abusive, or bad-faith chargebacks, payment reversals, or payment disputes.

Where a chargeback, payment dispute, reversal, or claim is initiated, the Company may:

• Suspend or terminate the associated account;
• Remove associated Credits;
• Revoke access to the Service;
• Recover reasonable costs incurred in responding to the dispute;
• Require alternative payment methods before restoring access.

The Company reserves all legal rights and remedies relating to fraudulent payment activity.

13. No Refund Policy

Except where required by applicable law:

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE.

This includes:

• Monthly subscriptions;
• Annual subscriptions;
• Credit purchases;
• Promotional purchases;
• Upgrades;
• Additional services;
• Add-on purchases.

Unused subscriptions, unused credits, partially used services, dissatisfaction with generated content, or failure to use the Service do not create entitlement to refunds.

The Company reserves sole discretion regarding any voluntary refund exceptions.

14. Service Modifications

The Company may modify, suspend, discontinue, restrict, or terminate any aspect of the Service at any time.

The Company shall not be liable for any loss resulting from:

• Feature removal;
• Pricing changes;
• Credit adjustments;
• Platform changes;
• Service interruptions;
• Product discontinuation.

15. User Content

Users retain ownership of User Content uploaded to the Service.

By uploading, submitting, importing, synchronizing, transmitting, or otherwise providing User Content to the Service, the User grants the Company a worldwide, non-exclusive, royalty-free license to:

• Process User Content;
• Analyze User Content;
• Store User Content;
• Display User Content;
• Reformat User Content;
• Convert User Content;
• Generate AI-assisted outputs;
• Provide Service functionality.

This license exists solely for purposes of operating, maintaining, improving, securing, and providing the Service.

The Company does not claim ownership of User Content.

16. User Warranties Regarding Content

Users represent and warrant that:

• They own or control all rights necessary to upload User Content;
• User Content does not infringe any copyright, trademark, patent, trade secret, publicity right, privacy right, or other legal right;
• User Content does not violate any law or regulation;
• User Content does not contain malicious code;
• User Content does not contain illegal, fraudulent, deceptive, or harmful materials.

Users assume full responsibility for all User Content.

17. User-Uploaded Images

Users acknowledge that:

• Images uploaded to the Service may be analyzed by artificial intelligence systems;
• AI systems may extract information from uploaded images;
• AI systems may generate titles, descriptions, item specifics, categories, and recommendations based upon uploaded images.

Users are solely responsible for ensuring they possess all necessary rights and permissions regarding uploaded images.

The Company is not responsible for copyright disputes relating to uploaded images.

18. AI-Generated Content

The Service utilizes artificial intelligence technologies provided by one or more third-party providers.

AI-generated content may include:

• Listing titles;
• Product descriptions;
• Item specifics;
• Keywords;
• Categories;
• Product attributes;
• Product recommendations;
• Pricing suggestions;
• Marketplace-related information.

AI-generated content may contain:

• Errors;
• Omissions;
• Hallucinations;
• Inaccuracies;
• Outdated information;
• Misclassifications;
• Policy violations.

Users acknowledge that artificial intelligence is not guaranteed to be accurate.

Users must independently review and verify all generated content before publication.

19. No Guarantee of Results

The Company does not guarantee:

• Increased sales;
• Increased profits;
• Increased visibility;
• Higher search rankings;
• Faster sales;
• Improved conversion rates;
• Marketplace success.

Results depend upon numerous factors beyond the Company's control, including:

• Product quality;
• Pricing;
• Competition;
• Marketplace algorithms;
• Seasonal demand;
• Economic conditions;
• User actions.

Individual results may vary significantly.

20. Marketplace Compliance

Users are solely responsible for ensuring compliance with:

• eBay policies;
• Marketplace policies;
• Consumer protection laws;
• Product safety laws;
• Tax regulations;
• Advertising regulations;
• Import and export regulations;
• Intellectual property laws.

The Company does not guarantee that generated content complies with any marketplace or legal requirement.

Users remain solely responsible for all published listings.

21. Intellectual Property Rights

All rights, title, and interest in and to the Service are owned exclusively by the Company or its licensors.

Protected materials include:

• Software;
• Source code;
• Website content;
• User interfaces;
• Databases;
• Designs;
• Logos;
• Trademarks;
• APIs;
• Documentation;
• AI workflows;
• Proprietary systems.

No ownership rights are transferred to Users.

22. Restrictions on Use

Users shall not:

• Copy the Service;
• Modify the Service;
• Reproduce the Service;
• Distribute the Service;
• Resell the Service;
• Lease the Service;
• Sublicense the Service;
• Create derivative works from the Service;
• Exploit the Service commercially beyond authorized use.

Unauthorized use may result in immediate termination.

23. Reverse Engineering

Users shall not:

• Reverse engineer;
• Reverse compile;
• Reverse assemble;
• Decompile;
• Disassemble;
• Extract source code;
• Attempt to discover proprietary algorithms;

except to the extent expressly permitted by applicable law.

24. Scraping and Automation

Users shall not use:

• Bots;
• Crawlers;
• Scrapers;
• Automated extraction tools;
• Automated account creation tools;

to access the Service without written authorization.

The Company may block or terminate accounts engaging in such activities.

25. Account Sharing

Accounts are intended for use only by the registered User.

Unless expressly authorized, Users may not:

• Share accounts;
• Resell access;
• Transfer accounts;
• Provide access to unauthorized third parties.

The Company may suspend accounts involved in unauthorized sharing.

26. Third-Party Services

The Service may rely upon third-party providers including but not limited to:

• Artificial intelligence providers;
• Cloud infrastructure providers;
• Payment processors;
• Marketplace integrations;
• Analytics providers;
• Communication providers.

Such providers may change without notice.

The Company does not guarantee:

• Availability;
• Compatibility;
• Accuracy;
• Continued operation of third-party services.

26A. Artificial Intelligence Providers

• The Service may utilize artificial intelligence models, APIs, machine learning systems, and related technologies provided by one or more third-party providers.
• The Company may add, remove, replace, modify, or discontinue any artificial intelligence provider, model, or technology at any time without prior notice.
• Users acknowledge that AI-generated outputs may vary over time due to changes in underlying providers, models, algorithms, or system configurations.
• The Company shall not be liable for differences in output, performance, availability, functionality, or quality resulting from such changes.

27. Third-Party Failures

The Company shall not be liable for losses arising from:

• API outages;
• Cloud service interruptions;
• AI provider limitations;
• Payment processor failures;
• Marketplace changes;
• Third-party policy changes;
• Third-party security incidents.

Users acknowledge that portions of the Service depend upon systems outside the Company's control.

28. Data Storage

The Company may store and process data in multiple jurisdictions.

Users acknowledge that data may be transferred, stored, and processed outside their country of residence.

The Company will implement commercially reasonable safeguards but cannot guarantee absolute security.

28A. Export Control and Sanctions Compliance

Users may not access or use the Service in violation of any applicable export control laws, trade sanctions, embargoes, or similar regulations.

Users represent and warrant that they are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions or export restrictions applicable to the Company.

The Company reserves the right to suspend or terminate access where necessary to comply with applicable export control or sanctions laws.

29. Security

The Company employs commercially reasonable security measures.

However, Users acknowledge that:

• No system is completely secure;
• No internet transmission is completely secure;
• Unauthorized access may occur;
• Cybersecurity incidents may occur.

Users assume risks inherent in internet-based services. The Company does not guarantee any minimum uptime, availability level, response time, or uninterrupted access to the Service.

30. Data Loss

The Company does not guarantee:

• Continuous data availability;
• Error-free storage;
• Permanent retention of User Content.

Users are responsible for maintaining independent backups of important information.

The Company shall not be liable for data loss.

31. Beta Features

Certain features may be designated as beta, experimental, preview, or testing features.

Such features may:

• Contain defects;
• Produce inaccurate results;
• Be modified without notice;
• Be discontinued without notice.

Use of beta features is entirely at User's own risk.

32. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ACCURACY;
• RELIABILITY;
• AVAILABILITY;
• SECURITY;
• PERFORMANCE.

THE COMPANY DOES NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED;
• THE SERVICE WILL BE ERROR-FREE;
• THE SERVICE WILL BE FREE FROM DEFECTS;
• THE SERVICE WILL MEET USER EXPECTATIONS;
• THE SERVICE WILL PRODUCE DESIRED BUSINESS RESULTS;
• AI-GENERATED CONTENT WILL BE ACCURATE.

USERS ASSUME ALL RISKS ASSOCIATED WITH USE OF THE SERVICE.

33. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SHAREHOLDERS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

• LOST PROFITS;
• LOST REVENUE;
• LOST BUSINESS OPPORTUNITIES;
• LOST SALES;
• LOST DATA;
• LOSS OF GOODWILL;
• BUSINESS INTERRUPTION;
• ACCOUNT SUSPENSIONS;
• ACCOUNT TERMINATIONS;
• MARKETPLACE PENALTIES;
• SPECIAL DAMAGES;
• INCIDENTAL DAMAGES;
• INDIRECT DAMAGES;
• CONSEQUENTIAL DAMAGES;
• PUNITIVE DAMAGES.

WHETHER ARISING FROM:

• CONTRACT;
• NEGLIGENCE;
• TORT;
• STRICT LIABILITY;
• STATUTE;
• OR OTHERWISE.

EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

34. Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE USER TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF NO FEES HAVE BEEN PAID, THE COMPANY'S MAXIMUM LIABILITY SHALL NOT EXCEED CAD $100.

35. User Indemnification

Users agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, shareholders, affiliates, licensors, and service providers from and against any claims, damages, liabilities, costs, expenses, fines, penalties, losses, and legal fees arising from:

• User Content;
• User conduct;
• Marketplace violations;
• Intellectual property disputes;
• Violations of these Terms;
• Violations of applicable laws;
• Third-party claims related to User activities.

This obligation survives termination of the Service.

36. Account Suspension

The Company may suspend, restrict, or disable access to the Service at any time if it reasonably believes that:

• These Terms have been violated;
• Fraudulent activity has occurred;
• Security risks exist;
• Abuse of the Service has occurred;
• Marketplace policies have been violated;
• Applicable laws may have been violated.

Suspension may occur without prior notice.

37. Termination

The Company may terminate access to the Service immediately, with or without notice, for any legitimate business reason, including but not limited to violations of these Terms, security concerns, fraud prevention, operational requirements, legal compliance, or protection of the Service.

Upon termination:

• Access rights immediately cease;
• Unused Credits may be forfeited;
• Subscription access may terminate;
• Certain User Content may be removed.

Termination does not relieve Users of obligations incurred before termination.

38. Force Majeure

The Company shall not be liable for delays, interruptions, failures, or damages resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Fires;
• Earthquakes;
• Wars;
• Terrorist acts;
• Labor disputes;
• Government actions;
• Utility failures;
• Internet outages;
• Cyberattacks;
• Cloud provider outages;
• AI provider outages;
• Marketplace outages.

Performance obligations shall be suspended during such events.

39. Modifications to Terms

The Company reserves the right to modify these Terms at any time.

Updated Terms may be published on the Company's website.

Continued use of the Service following publication of revised Terms constitutes acceptance of the updated Terms.

Users are responsible for periodically reviewing these Terms.

Users agree that notices, disclosures, updates, and other communications provided electronically, including by email or through the Service, satisfy any legal requirement that such communications be in writing.

40. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

41. Dispute Resolution

Before commencing formal legal proceedings, the parties agree to attempt good-faith resolution of disputes through direct negotiations.

Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.

Users irrevocably submit to such jurisdiction.

42. Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

USERS AGREE THAT ANY CLAIM SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.

USERS WAIVE THE RIGHT TO:

• PARTICIPATE IN CLASS ACTIONS;
• PARTICIPATE IN REPRESENTATIVE ACTIONS;
• PARTICIPATE IN COLLECTIVE ACTIONS;
• ACT AS A PRIVATE ATTORNEY GENERAL.

NO CLAIM MAY BE CONSOLIDATED WITH OTHER CLAIMS WITHOUT THE COMPANY'S WRITTEN CONSENT.

43. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intended purpose.

44. No Waiver

Failure of the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of the Company.

45. Assignment

Users may not assign, transfer, delegate, or otherwise dispose of rights or obligations under these Terms without prior written consent from the Company.

The Company may assign its rights and obligations without restriction.

46. Entire Agreement

These Terms constitute the entire agreement between the User and the Company concerning the Service and supersede all prior agreements, understandings, representations, communications, and proposals, whether oral or written.

47. Contact Information

For questions regarding these Terms, Users may contact:

Computie Electronics Ltd.
ListSnap.ai
Email: info@ListSnap.AI
Website: https://www.listsnap.ai
British Columbia, Canada

Acknowledgement

BY ACCESSING, REGISTERING FOR, SUBSCRIBING TO, OR USING THE SERVICE, USERS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE.